Returns Policy

Returns


Full priced items - eligible for exchange or online store credit

Promotion/sale items - final sale and not eligible for return or exchange

If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.

Please contact us at (02) 4233 1189 or online@zinksurf.com.au with any issues that may arise with your online order. 

Conditions of Return/Exchange

  • Promotional or sale items are not eligible for return/exchange. 
  • Returned items must be unused and in their original condition with all tags attached. 
  • The returned item must be in the original packaging (e.g. shoe box).
  • The receipt or proof of purchase must be included with the return. 
  • The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). 
  • If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out. 

 

Returning your online order


If you aren’t happy with your purchase, make sure you have read our conditions of return then follow the steps below:

  • Email us at online@zinksurf.com.auwith your order number and a note explaining whether you require an exchange or credit note. 
  • Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.
Post your return to:

Zink Surf

ATT: Online Exchanges

136 Terralong St,
Kiama NSW 2533
(02) 4233 1189

Faulty or Incorrect Items


We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!

  • Email us at online@zinksurf.com.auwith your order number, a brief description of the fault/incorrect item along with a photo of item. 
  • Once we receive your email we’ll let you know the instructions for sending back the item.  
  • On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies

FAQ - Gift Vouchers


How much is postage for Gift Vouchers?
Free postage to anywhere in Australia and guaranteed delivery within 7 business days.

Can Gift Vouchers be used to purchase items on the website?
No, Gift Vouchers can only be redeemed in-store.

If I lose my Gift Voucher am I still able to redeem it if I can show a receipt?
Unfortunately no. Gift Vouchers are the responsibility of the customer and cannot be replaced if lost or stolen.